Given BringPro’s on demand service and their wide spectrum of target users, we knew their digital tools needed to be diverse and mobile friendly. Vander suggested the creation of both a web and iOS app that would enable customers to quickly create a job request, pay for the job, and track BringPro’s progress (departure, real time location, pick-up, and delivery). At the same time, Vander knew they needed a powerful marketing site that would make the service’s advantages clear to customers and answer any concerns hesitant consumers might have about safety, competency, insurance, and reliability. Finally, Vander knew BringPro needed powerful integration on the back end that would seamlessly route data from incoming customer requests to mobile delivery professionals, make use of mapping data to determine the most efficient assignment choices, track delivery progress, and send automated notifications to customers based on the location and task completion of the mobile delivery units.
The BringPro solution was crafted to meet three key needs for digital solutions connecting consumers to any on demand service or product: