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AgileCommerce + Digital Transformation

Distributor Reimagined

Transforming the Prosthetics Leader with World-Class Enterprise Systems

The Problem

Cascade Orthopedic Supply’s B2B eCommerce experience needed to be modernized, and outdated legacy software needed to be replaced while expanding existing infrastructure.

Cascade is a pioneer in the orthotics and prosthetics industry, serving a nationwide network of orthotic and prosthetics providers from strategically located distribution centers in California, Texas, Illinois, and Pennsylvania. As the largest independently owned prosthetics and orthotics distributor in the world, Cascade manages relationships with hundreds of practitioners. Cascade wanted to leverage integration technology to optimize the performance of its complex distribution and supply chain while driving sales, offering tools to its partner practitioners, and continuing its leadership role in the prosthetics industry.

Proposed Solution

Epicor’s enterprise planning system formed the foundation of Cascade’s distribution operation. A custom eCommerce website built on the robust Magento open-source platform replaced Cascade’s outdated existing site while providing full integration with Epicor’s P21 ERP. At the same time, implementation and integration of OPIE practice management software provided a single platform where Cascade’s orthotic and prosthetic providers could manage all aspects of their practices, including bills, patient data, inventory, and billing.

Finally, new marketing strategies and campaigns helped catalyze sales growth based on Cascade’s advances in efficiency, digital branding, and partner tools. A brand new trade show booth design, newsletter, and other sales collateral updated the Cascade brand within the industry and brought attention to its continued innovation and commitment to serving its partner practices.

Custom Magento eCommerce Site

Combining functionality and industry appropriate branding, the site serves as the online ordering and services hub for Cascade’s network of providers.

Epicor P21 ERP Integration

With a half-century of distribution experience, Epicor helps distributors like Cascade grow with ERP systems that drive efficiency in today’s highly competitive marketplace.

OPIE Software Implementation

OPIE’s comprehensive practice management software platform provides electronic health records, workflow, purchasing, inventory, and billing management to Cascade’s 900+ independent orthotics and prosthetics facilities.

The Results

Vander successfully launched Cascade’s new eCommerce website, B2B portal, and integrated ERP system. The results were overwhelmingly successful, with online orders quickly moving from 5% of Cascade’s overall sales to over 40%.

Streamlined Operations with 500+% Growth of Online B2B Orders

Online orders allowed Cascade team members to add value to customers and increased the efficiency of previous phone or fax purchase orders.

Real Time Product Inventory Across Warehouses

Real time monitoring enabled customers to receive critical products faster than ever while increasing supply chain, warehousing, and distribution network responsiveness and transparency.

Dramatic Improvement in Brand Position

Industry leading site search, online product catalog, and B2B portal differentiated Cascade by enabling its O&P practitioners to focus on their patients and drive efficiency in their practices.

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